How cancellations, refunds, and billing adjustments work for our services.
This Refund & Cancellation Policy explains how cancellations, refunds, and billing adjustments work for the logistics services provided by Fedorenko Corp. Because we provide business-to-business logistics services rather than retail goods, refunds relate to service fees, not to product purchases.
Quotes are provided free of charge and carry no obligation. If your account requires a one-time setup or onboarding fee, that fee covers work performed to configure your account, integrations, and receiving, and is non-refundable once that work has begun.
Ongoing fees — such as storage, receiving, and per-order fulfillment — are billed for services as they are rendered, in accordance with your service agreement. Fees for services already performed are non-refundable.
Where you have prepaid for storage or services that have not yet been used, unused, clearly identifiable prepaid amounts may be refunded or credited on a pro-rata basis upon account closure, less any outstanding balances or fees owed.
If a fulfillment error is caused by our mistake (for example, shipping the wrong item due to a picking error on our part), we will correct it at no additional fulfillment charge to you, as described in your service agreement. This is our sole obligation for such errors and does not constitute a cash refund unless agreed in writing.
Submit refund or billing-adjustment requests in writing to office@fedocorp.com within 30 days of the invoice in question, including your account name and the relevant invoice or order numbers.
Approved refunds or credits are typically processed within 10 business days to the original payment method or as an account credit, at our discretion.
Please contact us before initiating a chargeback so we can resolve any concern directly. Chargebacks filed without first contacting us may result in suspension of Services.
Fedorenko Corp · office@fedocorp.com · 954-310-6101